WEBSITE GENERAL CONDITIONS
For more information, please contact our Customer Service Department on: 960727563
The general sales conditions included below regulate the online purchases made through the website www.veroya.com for people residing in the following country: Spain.
The Website of VEROYA ECOMMERCE, S.L. Avd. Cortes Valencianas, 39-1ª Valencia Spain. CIF- B-98726920 (fiscal reference) and inscribed in the Mercantile Registry of Valencia, volume 9960, folio 31, entry 1, sheet V-165216, is an original creative work covered by the laws for the protection of intellectual property.
The website, as well as all its component parts, are the exclusive property of VEROYA ECOMMERCE, S.L.
It is totally prohibited to reproduce, represent, modify, manipulate or copy either the entire website or any of its component parts.
The trademarks and domain names that appear on the Website are the exclusive property of VEROYA ECOMMERCE, S.L. Any unauthorised reproduction or use of these trademarks or domain names, without prejudice to the form they may take or the intention, is totally prohibited.
VEROYA ECOMMERCE, S.L. will take all reasonable measures to ensure that the information obtained via its Website is accurate. However, we do not in any way guarantee the accuracy, completeness or the updating of such information.
VEROYA ECOMMERCE, S.L. does not give any guarantee, express or implied, in relation to all or part of its website. Nor shall it be liable, under any circumstances, for any direct or indirect damage, whatever its nature, arising from the use of its website.
VEROYA ECOMMERCE, S.L. offers you an online purchasing service that allows you to buy some of the items in our range from your computer.Please read the general conditions which regulate the purchase of VEROYA ECOMMERCE, S.L. products via its Website. Accordingly, the use of this Website constitutes your agreement to these general conditions. However, if you have any questions regarding these conditions, please do not hesitate to contact us by calling 960727563 or by email: Info@veroya.com
The following conditions regulate the sale of the products shown on this website by the company: VEROYA ECOMMERCE, S.L. Avd. Cortes Valencianas, 39-1ª Valencia Spain. CIF- B-98726920 (fiscal reference) and inscribed in the Mercantile Registry of Valencia, volume 9960, folio 31, entry 1, sheet V-165216.
USE OF OUR WEBSITE
All illustrations, designs, icons, graphics, photographs, images and any other elements that form part of the Website are the exclusive property of VEROYA ECOMMERCE, S.L.
The elements of this website are designed for the purpose of offering for sale the products identified with the VEROYA or MR. CARBONO brand name. The copying or use of these elements does not imply the transfer of any rights over them. In this regard, the reproduction, publication, transmission, modification or distribution by any means of the configuration elements (including software) of this website are expressly prohibited.
These Conditions are the only conditions applicable for the use of this website and replace any others, unless by the express prior written consent of the Seller. These Conditions are important both for you and for us as they have been designed to create a legally binding agreement between us, protecting both your rights as a customer and our rights as a company. Upon placing your order, you declare that you have read and accept these Conditions, without reservation.
You agree that:
You may only use the website to make legitimate enquiries or orders.
You may not place any speculative, false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we will be authorised to cancel it and to inform the relevant authorities.
You also undertake to provide us with your correct and accurate email and postal addresses and/or other contact details and you consent to us using this information to contact you if necessary.
If you do not provide all the information we need, we will not be able to take your order.
By placing an order via this website, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
AVAILABILITY OF THE SERVICE: The items offered via this website will only be available in the States, Provinces and Regions indicated at all times during the purchase process.
FORMALISATION OF THE CONTRACT
No contract will exist between you and VEROYA ECOMMERCE, S.L. in relation to any product until your order has been expressly accepted by us. If your order is not accepted and a charge has already been made to your account, this amount will be refunded in full.
To place an order, you must follow the online purchase procedure and click on "Authorise payment". After this, you will receive an email acknowledging receipt of your order. Please note that this does not mean that your order has been accepted, rather it constitutes an offer made by you to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped. The contract between us for the purchase of a product will only be formalised when we send the Shipping Confirmation.
Only the products listed in the Shipping Confirmation shall be deemed to be included in the Contract. We will not be obliged to supply you with any other product that may have been ordered until we confirm the shipment of them in an independent Shipping Confirmation.
AVAILABILITY OF PRODUCTS
All product orders are subject to availability and, in this regard, if there are difficulties in supply or if there are no items left in stock, we reserve the right to provide you with information about substitute products that are of an equal or higher quality and value that you can order. If you do not wish to place an order for these substitute products, we will reimburse you for any amounts you may have paid.
REFUSAL TO PROCESS AN ORDER
We reserve the right to withdraw any Product from this Website at any time and/or to remove or modify any product material or content. Although we will always do our best to process all orders, there may be exceptional circumstances that require us to refuse to process an order after having sent the Order Confirmation and we reserve the right to do so at any time, at our sole discretion.
We will not be liable to you or to any third party for the withdrawal of any product from this Website, regardless of whether the product has been sold or not, for removing or modifying any material or content from the Website or for refusing to process an order once we have sent the Order Confirmation.
RIGHT TO CANCEL THE PURCHASE
If you are entering into the contract as a consumer, you may withdraw from the Contract at any time within a 15 day period from the confirmation of sending your order. In this case, the price paid for such products will be refunded to you in accordance with our Returns Policy (see Returns Policy Clause).
Your right to cancel the Contract will apply exclusively to those products that are returned in the same condition in which you received them. It must also include all the product instructions, documents and packaging. No refund will be made if the product has been used or if it has suffered any damage; you must therefore be careful with the product(s) while in your possession.
Notwithstanding that established in the previous Clause, and unless there are extraordinary circumstances, we will endeavour to send the order for the product(s) referred to in the Shipping Confirmation before the delivery date stated in the Shipping Confirmation.
If for any reason we can not meet the delivery date, we will inform you of this and we will give you the option to proceed with the purchase for a new delivery date or to cancel the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays. For the purposes of these Conditions, the "delivery" will be understood to have taken place or the product(s) will be understood to have been "delivered" at the time of signing for their receipt at the agreed delivery address.
TRANSFER OF RISK AND OWNERSHIP
The risks of the Products will be your responsibility after the moment of their delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection with the products, including shipping costs, or at the time of delivery, if this takes place at a later time.
PRICE AND PAYMENT
The price of the products will be that stipulated at all times on our website, except in the case of obvious error. Although we try to ensure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we fail to contact you, the order will be considered cancelled and the amounts that have been paid will be fully refunded.
We will not be obligated to supply the products at the wrong price (even if we have sent the Shipping Confirmation) if the error in the price is obvious and unambiguous and could have been reasonably recognised as an incorrect price by you.
The prices of the products are indicated on the website in euros and include all the applicable taxes and charges. The delivery costs will be added to the price of the products and are indicated separately on the order form.
Prices may change at any time, but (except as stated above) any changes will not affect the orders for which we have already sent a Shipping Confirmation.
Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step will be to process the order and make the payment. To do this:
Click on the "Basket" button at the top right corner of the page.
Click on the "View Basket" button.
Click on the "Process Order" button.
Complete or check the contact information, the details of your order, the address to which you wish the order to be sent and the address for invoicing purposes.
Enter the details of your credit card.
Click on "Authorise Payment".
You can make the payment with a credit or debit card (Visa, Visa electron, MasterCard,), by PayPal or by bank transfer.
The charge to the debit or credit card will be made online, i.e. in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the information entered is correct. With the aim of ensuring maximum security in the payment system, VEROYA ECOMMERCE, S.L. uses secure payment systems from leading electronic commerce financial institutions. Accordingly, the confidential payment data are transmitted directly, in an encrypted form (SSL), to the corresponding financial institution. For Visa and MasterCard payments, VEROYA ECOMMERCE, S.L. only accepts SEC (Secure Electronic Commerce) transactions with the Secure 3D international protocol that is distinguishable by the distinctive Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative, the basic principle of which is to guarantee security in Internet transactions. When you make the payment through the secure payment gateway, the system will automatically verify that the credit card has been activated for Safe Electronic Commerce. It will then connect with the card's issuing bank, which will request that the transaction be authorised by means of a personal authentication code. The transaction will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be refused.
As an additional measure to the "Secure payment" system and with the aim of cooperating in the prevention of fraud over the Internet, VEROYA ECOMMERCE, S.L. reserves the right to verify the personal data supplied by the customer and to take such measures as it deems appropriate so that the goods purchased are delivered in accordance with the information contained in the order. Credit cards will be subject to checks and authorisations by the issuing entity and, if that entity does not authorise the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalise any Contract with you.
Returns when exercising the right to withdraw from the purchase.
If you wish to withdraw from the Contract within the period indicated in the Right to cancel the purchase clause, you may return the goods to us by handing it over to a courier that we will send to your address. You must return the goods in the same packaging in which you received them and you must contact us through our returns request system so that we can arrange the collection at your address.
Shipping and return charges will not be refundable.
After examining the article we will inform you of whether you are entitled to the refund of the amounts paid. The return shall be made as soon as possible and, in all cases, within 30 days from the date on which you notified us of your intention to cancel. The refund will be made via the same payment method that was used to pay for the purchase.
Exchange or return will not be permitted for products that are not in the same conditions as that in which they were received or that have been used beyond the mere opening of the product.
Returns of faulty products
In cases where you believe that, at the time of delivery, the product does not comply with the provisions of the Contract you should contact us immediately by calling 960727563 and provide us with the product information and describe the damage. We will tell you how to proceed.
The product can be returned by handing it over to a courier that we will send to your address.
We will carefully examine the returned product and will notify you by e-mail within a reasonable time as to whether the return or replacement (if applicable) is in order. The return or replacement of the item will be made as soon as possible and, in all events, within 30 days after the date on which we send you the email confirming that the return or replacement of the nonconforming item is in order.
The amounts paid for those products that are returned due to a fault or defect, where one actually exists, will be fully refunded, including the delivery costs incurred to deliver the item. The refund will be made via the same payment method that was used to pay for the purchase.
You acknowledge and agree that all copyright, trademarks and other intellectual property rights for the materials or contents that are included as part of the website correspond, at all times, to us or to those who granted us the licence to use them. You may only use such material in the manner which is expressly authorised by us. This will not prevent you from using this web page to the extent necessary to copy the information concerning your order or the Contact information.
All the information with which you provide us will only be used to process orders and to facilitate browsing and the purchase process in our store, as well as to inform you of new products, special offers and news related to this website and/or VEROYA ECOMMERCE, S.L. in general.
By simply visiting the website, users do not provide any personal information nor are they obliged to do so.
VEROYA ECOMMERCE, S.L. undertakes to treat the information provided with the utmost discretion and confidentiality and to use it only for the purposes indicated.
VEROYA ECOMMERCE, S.L. presumes that the data has been entered by the owner of the information or by a person authorised by the owner and that it is correct and accurate.
You may access, rectify and cancel the data that you have provided at any time through the "your account" option in our store or by sending an e-mail to email@example.com
In accordance with current legislation on data protection, VEROYA ECOMMERCE, S.L. has adopted the appropriate levels of security for the data that you provide and has used all means at its disposal to prevent any loss, misuse, alteration, unauthorised access or extraction of such data.
The applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, you agree that most of the communications with us will be electronic. We will contact you by email or we will provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that any contract, notification, information or any other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your legally recognised rights.
The notifications that you send us should preferably be sent using our contact form. In accordance with the provisions of the previous clause and unless otherwise stated, we may send communications either to the email address or to the postal address provided by you at the time of placing an order.
It will be understood that notifications have been received and have been correctly sent the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. In order to prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was properly delivered to the post office or to a postbox and, in the case of an email, that it was sent to the email address specified by the recipient.
EVENTS OUTSIDE OF OUR CONTROL
We will not be liable for any breach or any delay in complying with any of the obligations we assume under a Contract where the cause is due to events beyond our reasonable control ("Force Majeure"). It will be understood that our obligation to comply with respect to any Contract will be suspended during the period in which the Force Majeure continues, and we will have an extension to the term to be able to fulfil our obligation during that period. We will use all reasonable means to end the Cause of the Force Majeure or to find a solution by which we may perform our obligations under the Contract in spite of the Cause of the Force Majeure.
If, during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under that Contract or on any of these Conditions, or if we cease to exercise any of the rights or remedies that we were entitled to exercise in relation to that Contract or these Conditions, such an event shall not constitute a waiver of such rights or remedies nor shall it relieve you of your duty to comply with such obligations.
The waivers we make regarding the enforcement of compliance shall not constitute a waiver by us to require compliance in the future.
A waiver by us of any of these Conditions will not take effect unless expressly stipulated that it is a waiver and is communicated to you in writing in accordance with the provisions in the section above on Notifications.
If any of these Conditions or provisions of a Contract are considered to be invalid, unlawful or unenforceable to any extent by the competent authority, they shall be separated from the remaining conditions and provisions that shall remain valid to the extent permitted by law.
MODIFICATION OF CONDITIONS
We have the right to review and modify these conditions at any time.
APPLICABLE LAW AND JURISDICTION
Contracts for the purchase of products via our website will be governed by Spanish law.
For any matters or controversy arising in relation to compliance, breach or interpretation of the contracts or conditions, both parties, expressly renouncing their own area of jurisdiction if different, are subject to the jurisdiction and authority of the Courts and Tribunals of Valencia.
COMMENTS AND SUGGESTIONS
Your comments and suggestions are welcome. Please send any comments and suggestions via our contact form.